Common support questions

Have trouble accessing your account? Looking for a claim that you made? We've gathered some helpful links to our most commonly asked questions. 

We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to for the latest updates

I need help signing in

Having issues signing in with your email or password? We’re here to help.

help

I want to check my coverage

Find out how you can get your coverage details. See what you’re eligible for. Print or download your coverage card.

Coverage and eligibility

I want to change my address

Find out how you can update your address and other personal information.

Update your address

I want to submit or track a claim

Submit or track claims, online, on your smartphone or by mail.

Submit or track a claim

I want to find a form

Find out how you can get the claim form you need, quickly and easily.

Find a form

I want to check my balance

We offer several easy ways to check your account balance.

Check a balance

Contact us

Our phone lines are open Monday-Friday: 8 a.m. to 8 p.m. ET

If you have benefits through your workplace


Please have your drug or travel card ready.

If you have savings and investments through your workplace


Please have your numerical sign-in/access ID and password ready.

If you bought insurance and investments through your advisor


Not yet a customer? Talk to an advisor to help answer your questions.

Monday-Friday: 8 a.m. to 9 p.m. ET